Club VSS
Club VSS offers unique, quality services to veterinarians nationwide.
Exclusive Member Benefits Include:
Become a Club VSS member today! Sign Up Here
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Why use a secret shopper?
“Companies can boost profits by almost 100% by retaining just 5% more of their customers.”
*Reichheld & Sasser, Harvard Business Review
Clients and potential clients have many points of contact with your business; in person, over the phone, or via
the Internet. With VSS, you now have a vital tool to help evaluate every point to ensure your clients have
positive experiences time and time again!
Club VSS offers unique, quality services to veterinarians nationwide.
Exclusive Member Benefits Include:
- Secret Shopper Program *Monthly Call & Assessment* See our Secret Shopper Brochure.
- 10% off all services including staff placement, training, and consulting.
- Interest free payment plans.
Become a Club VSS member today! Sign Up Here
...............................................................................................................................................................................
Why use a secret shopper?
- Most dissatisfied customers will not complain - they will simply not return
- Direct problems noted, allowing for more focused & effective training
- Improved customer service
- Improved staff compliance of recommend services
“Companies can boost profits by almost 100% by retaining just 5% more of their customers.”
*Reichheld & Sasser, Harvard Business Review
Clients and potential clients have many points of contact with your business; in person, over the phone, or via
the Internet. With VSS, you now have a vital tool to help evaluate every point to ensure your clients have
positive experiences time and time again!
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